Support request triage
Turn customer request and service rules into a triage decision. A specific workflow with source checks, an output template and fictional practice inputs.
The workflow
- Extract goal and symptom
- Separate outage and suggestion
- Apply impact criteria
- Draft concrete next step
- List missing context
Never ask for card numbers, passwords or one-time codes.
Try the practice input
Paid download expired; policy says paid access failure is high priority.
What to expect
Triage decision, followed by an evidence and uncertainty table.
This page shows actual workflow content. It does not call an AI model. A compatible assistant is required; no account, API credit or connector is included.
Included files
SKILL.md, task-specific reference, fillable output template, sample input, acceptance criteria, two evaluation prompts and commercial licence.